A 50% booking deposit is required to secure your appointment when you are booking via our online booking system.

For example, if your treatment is £50, and you've paid a 50% deposit, you'll only need to pay £25 on the day of your appointment.

This system helps us ensure efficient bookings and reduces no-shows. We appreciate your understanding. Don't hesitate to get in touch with us for more information.

1. Cancellations:

• Cancellations are accepted up to 24 hours before the appointment for a full refund.

• Cancellations made less than 24 hours before the appointment, the deposit will be retained as a last minute cancellation fee.

• If more than two cancellations occur within a 30-day period, future bookings will not be allowed.

2. Rescheduling:

• Rescheduling is allowed up to 24 hours before the appointment, with the deposit transferred to the new booking.

• A maximum of one reschedule with transfer of deposit is permitted within a 30-day period. Beyond this, the deposit is no longer transferrable, and will be retained as compensation.

By booking with us, you agree to adhere to our full booking policies, with no exceptions.

We greatly appreciate your understanding and cooperation regarding our policy. Your satisfaction and our commitment to providing excellent service are of utmost importance to us.

DELAYS: We understand that unforeseen circumstances may occasionally cause minor delays in your arrival. If you find yourself running slightly behind schedule, arriving within 15 minutes of your scheduled appointment time, rest assured that we will make every effort to accommodate your treatment within the remaining time available. However, please be aware that the cost of the treatment will remain unchanged, and you will be billed for the full duration.

Should your delay exceed 15 minutes, it will be regarded as a no-show, and your deposit will be retained as compensation. This policy is in place to help us maintain a smooth and efficient scheduling process, ensuring the best possible experience for all of our valued clients.

NO-SHOWS: If you have a confirmed appointment with us and have paid a deposit, we kindly request that you provide at least 24 hours notice in case you need to cancel or reschedule. Failure to show up for your appointment without such notice will result in your deposit being retained as compensation. This policy is essential to acknowledge the inconvenience caused to our therapists and fellow clients, allowing us to maintain a smooth and considerate scheduling process for everyone's benefit.

For online bookings via Acuity, relish the convenience of selecting your preferred team member at the time of choosing your treatment. Indicate your preference (Susie or Tae) during the booking process, and it will automatically apply.

At this time, we regret to inform our valued clients that we do not offer couples massage or treatments in the same treatment room. We appreciate your understanding and are dedicated to providing exceptional individual treatments to ensure the best experience for each client.

We currently offer the Couples Signature Korean Glass Skin Facial only, once a fortnight.

Due to the popularity of this treatment, we encourage you to book at least 2-3 weeks in advance to secure a slot.

Easily book your appointment by clicking "Book Now" and placing your required deposit through our online booking system.

At Seoul Thai Therapy, we are committed to providing a safe, respectful, and professional environment for both our clients and staff. To ensure the highest standards of safety and respect, we have a strict no-tolerance policy regarding abusive, threatening, bullying, and harassing behaviour.

No-Tolerance Policy

We have a zero-tolerance approach towards any form of abuse, threats, bullying, or harassment. This includes, but is not limited to, physical, verbal, and online interactions. These behaviours are strictly prohibited.

If any client engages in the aforementioned behaviours, appropriate actions will be taken immediately, including but not limited to:

• Immediate termination of the therapy session.

• Reporting the incident to relevant authorities if necessary.

• Permanent blacklisting from all Seoul Thai Therapy services.

• Legal action if warranted.

We are committed to enforcing this policy to maintain a safe and respectful environment for everyone. Our staff is trained to handle such situations with the utmost professionalism, and we will not hesitate to take necessary actions to protect their well-being.

By booking an appointment with Seoul Thai Therapy, clients agree to adhere to this policy. We appreciate your understanding and cooperation in maintaining a positive and professional atmosphere.

To ensure your safety and provide you with the best possible treatment, please inform us of any medical conditions, allergies, or injuries when booking your appointment. This will help us tailor the treatment to your specific needs and make any necessary adjustments to ensure your comfort and well-being.

We offer pregnancy massage treatments specifically designed for the well-being of expectant mothers. These treatments are available to prenatal women in their 2nd trimester (12 weeks onward), breastfeeding mothers in the postpartum period and those 6 months post-C-section.

Before scheduling an appointment with us for a pregnancy massage, it is essential to consult and obtain consent from your midwife or healthcare assistant. Your safety and comfort during the treatment are of utmost importance to us, and this consultation helps ensure that the massage is appropriate and beneficial for your unique circumstances. You can learn more about our pregnancy massage treatments here.

Please note that we do not perform massage and facial treatments on individuals under the age of 18.

If children under 18 need to wait for you in the downstairs reception, they should be accompanied by a responsible adult.

Additionally, in cases where age verification is necessary or if individuals appear to be under the age of 18, we may request proof of age (e.g., ID) to ensure compliance with our policy. Your understanding and adherence to this policy are appreciated.

For those arriving by car, there are parking spaces nearby for you to arrange parking during your visit. You can find more information in our location section. Kindly note, we do not accept responsibility or liability for client parking, and client’s are solely responsible for their vehicles and parking during their visit. By booking with us you understand and agree to accept full responsibility and liabilities for your travel, parking and vehicle.

We have a welcoming general reception area located on the ground floor of our building where you can comfortably wait while your partner, family member, or friend is enjoying their treatment. For the safety and privacy of our clients, we do not permit waiting inside the treatment rooms, as these spaces are reserved exclusively for the intended client and therapist.

During your wait in our building, we kindly ask for your cooperation in maintaining a peaceful atmosphere by refraining from making noise and being considerate of our neighbouring offices. Your understanding and cordiality in this regard are greatly appreciated.

We kindly request that clients refrain from recording inside the treatment room unless the therapist and client mutually agree that the treatment session will be recorded for advertisement or marketing purposes. In the event that such an agreement is reached, we will provide a consent form to the client for their acknowledgement and approval.

By proceeding with a booking with Seoul Thai Therapy Ltd, you (the “Client”) acknowledge and agree that you have read, fully understood, and accept our terms and conditions, policies, and procedures as outlined on our website and in any other relevant communications.

By confirming your booking, you enter into a legally binding contract with Seoul Thai Therapy Ltd. This agreement signifies your acceptance of and adherence to all of our policies, without exception. Any breach of these policies on your part constitutes a breach of contract and may result in legal action being taken by Seoul Thai Therapy Ltd.

In the event of any dispute or violation of this agreement, Seoul Thai Therapy Ltd reserves the right to use this contract and any supporting documentation, including this disclaimer, as evidence in a court of law within the United Kingdom.

For the avoidance of doubt, by completing the booking process, you affirm that you have been given the opportunity to review our full policies, and that you agree to be bound by their terms. Any failure to comply with these terms may have legal consequences.

If you do not agree with any part of our policies or terms, please refrain from making a booking.