Booking Policies, Terms & Conditions
Booking Policies Terms & Conditions
Seoul Thai Therapy Ltd Booking Policies Terms & Conditions govern your booking and use of services at Seoul Thai Therapy Ltd.
By booking, you hereby agree to adhere to these Terms & Conditions in full. If you do not agree, please refrain from making a booking.
General Booking Policies
1) Booking and Deposits
1.1 A deposit is necessary to confirm your booking. We cannot guarantee your reservation if the required deposit is not received.
1.2 The deposit is non-refundable and will be deducted from the total cost of your service.
2) Cancellation Policy
2.1 Cancellations must be made at least 24 hours prior to your scheduled appointment to avoid losing your deposit.
2.2 If you cancel less than 24 hours before your scheduled appointment, you will forfeit your deposit as a last-minute cancellation fee.
2.3 If more than two cancellations occur within a 30-day period, future bookings will not be allowed, and you will be blacklisted from our services.
3) Rescheduling Policy
3.1 A maximum of one reschedule with transfer of deposit is permitted within a 30-day period. Beyond this, the deposit is no longer transferable and will be retained as compensation.
4) No-Show Policy
4.1 If you fail to attend your appointment without prior notice, you will be considered a "no-show." In this case, you will forfeit your deposit as a no-show fee.
5) Late Arrivals
5.1 Please arrive on time for your appointment. If you are less than 15 minutes late, your treatment may be shortened to accommodate the schedule of other clients, but you will still be charged for the full duration of the treatment you have booked.
5.2 If you arrive more than 15 minutes late, we will treat your appointment as a no-show and apply our no-show policy.
6) Refund Policy
6.1 We strive to provide high-quality services. If you are dissatisfied with your treatment, please notify us immediately. Refunds will be considered case-by-case and must be requested within 24 hours of your appointment. We cannot guarantee, however, a refund of your treatment, whether in whole or in part.
7) Age Policy
7.1 Please note that we do not perform massage and facial treatments on individuals under the age of 18.
7.2 If children under 18 need to wait for you in the downstairs reception, they should be accompanied by a responsible adult.
7.3 Additionally, in cases where age verification is necessary or if individuals appear to be under the age of 18, we may request proof of age (e.g., ID) to ensure compliance with our policy.
8) Waiting Area
8.1 For the safety and privacy of our clients, we do not permit waiting inside the treatment rooms, as these spaces are reserved exclusively for the intended client and therapist.
8.2 During your wait in our building, we kindly ask for your cooperation in maintaining a peaceful atmosphere by refraining from making noise and being considerate of our neighbouring offices.
9) Safety and Hygiene
9.1 We maintain high standards of cleanliness and hygiene in our facilities. Clients are expected to adhere to safety protocols.
9.2 If you are feeling unwell or have been in contact with someone who has tested positive for a contagious illness, please inform us immediately to cancel or reschedule your appointment.
10) Transportation and Parking
10.1 Clients are responsible for their own transportation to and from our facility. Please allow sufficient time for travel to avoid late arrivals.
10.2 For those arriving by car, there are parking spaces nearby for you to arrange parking during your visit. While our team is happy to share information regarding parking options in our area, we do not accept any responsibility or liability for your travel, parking, or vehicle. It is solely the client's responsibility to arrange parking and ensure the safety of themselves and their vehicles. By booking with us, you understand and agree to accept full responsibility and liability for your travel, parking, and vehicle.
11) No-Tolerance Policy
11.1 At Seoul Thai Therapy, we are committed to providing a safe, respectful, and professional environment for both our clients and staff. To ensure the highest standards of safety and respect, we have a strict no-tolerance policy regarding abusive, threatening, bullying, and harassing behaviour.
11.2 We have a zero-tolerance approach towards any form of abuse, threats, bullying, blackmail or harassment. This includes, but is not limited to, physical, verbal, and online interactions. These behaviours are strictly prohibited.
11.3 If any client engages in the aforementioned behaviours, appropriate actions will be taken immediately, including but not limited to:
- Immediate termination of the therapy session.
- Reporting the incident to relevant authorities, if necessary.
- Permanent blacklisting from all Seoul Thai Therapy services.
- Permanent restriction of all communications, if necessary.
- Legal action, if warranted.
We are committed to enforcing this policy to maintain a safe and respectful environment for everyone. Our staff is trained to handle such situations with the utmost professionalism, and we will not hesitate to take necessary actions to protect their well-being.
11.4 By booking an appointment with Seoul Thai Therapy, clients agree to adhere to this policy. We appreciate your understanding and cooperation in maintaining a positive and professional atmosphere.
12) Image/Video Consent
12.1 We kindly request that clients refrain from recording inside the treatment room unless the therapist and client mutually agree that the treatment session will be recorded for advertisement or marketing purposes.
12.2 In the event that such an agreement is reached, we will provide a consent form to the client for their acknowledgement and approval.
13) Liability
13.1 Seoul Thai Therapy will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.
14) Legal Disclaimer
14.1 By proceeding with a booking with Seoul Thai Therapy Ltd., you (the “Client”) acknowledge and agree that you have read, fully understood, and accept our terms and conditions, policies, and procedures as outlined on our website and in any other relevant communications.
14.2 By confirming your booking, you enter into a legally binding contract with Seoul Thai Therapy Ltd. This agreement signifies your acceptance of and adherence to all of our policies, without exception. Please note that our policies may be periodically updated, and we have no obligation to inform clients of such changes. The most recent policies will apply to your booking, even if it was made under the previous policies.
14.3 The Client indemnifies, defends, and holds harmless Seoul Thai Therapy Ltd., its affiliates, and their respective officers, directors, employees, and agents (collectively, the "Indemnified Parties") from and against any and all claims, demands, losses, damages, liabilities, costs, and expenses, including reasonable attorney's fees and court costs, arising out of or in connection with:
(a) any breach of the Client's representations, warranties, or obligations under this Agreement;
(b) any claim that the content provided by the Client for use by Seoul Thai Therapy Ltd. infringes on any intellectual property rights of a third party;
(c) any violation of any law, regulation, or rights of any third party in connection with the Client's services or content under this Agreement; or
(d) any gross negligence or willful misconduct by the Client in connection with the performance of its obligations under this Agreement.
Treatment Policies
1) Skin Assessment & Treatment Adjustments
1.1 Our facial estheticians prioritise your skin's health. If your skin is assessed as broken, too damaged, or unsuitable for a specific treatment, the esthetician may decline to perform the treatment.
1.2 The estheticians may also adjust or modify the treatment plan to better suit your skin's current condition.
2) Facial Treatment Effects & Post-Care Guidelines
2.1 Purging: Facials and Hydrafacial treatments may cause "purging," a temporary increase in breakouts in areas where you typically experience them. This effect should not last longer than one month.
2.2 Bruising: Hydrafacials can occasionally lead to minor bruising due to the suction tool used during the treatment.
2.3 Post-Treatment Care: We recommend avoiding the introduction of new skincare products into your routine for up to two weeks following your Facial or Hydrafacial.
2.4 Special Occasion Planning: If you’re getting a Facial or Hydrafacial for a special event, we advise scheduling the treatment at least 3-4 weeks in advance to allow time for any potential purging to subside.
3) Pregnancy & Breastfeeding Suitability of Facials
3.1 Our Korean Deluxe & Platinum Hydrafacials are NOT pregnancy-safe and are not suitable for breastfeeding mothers.
3.2 Our Signature Korean Glass Skin Facial is not pregnancy-safe. However, it is safe for breastfeeding mothers.
4) Recent Skin Treatments
4.1 We reserve the right to deny the performance of skin treatment if you have undergone invasive skin treatments (such as laser therapy, chemical peels, microneedling, dermabrasion, dermaplaning, botox/filler) within the last three months.
5) Facial Treatment Medical Disclosure
5.1 If you have any medical conditions that may contraindicate the facial treatment, we reserve the right to deny the procedure if deemed unsafe or unsuitable for your health.
5.2 It is the client’s responsibility to ensure that they provide Seoul Thai Therapy Ltd with all relevant medical details prior to each treatment. Seoul Thai Therapy Ltd will not be liable for any damage resulting from the client’s failure to disclose such information.
6) Limitations of Facial Treatments
6.1 Please be aware that our Facial and Hydrafacial treatments do not claim to fix or cure any medical skin conditions but can improve the visible appearance of the skin (e.g., visibly brighten & even skin tone and texture).
7). Massage Treatment Medical Disclosure
7.1 You must disclose any and all medical conditions and medications prior to your treatment. If you are having a face-to-face consultation, please ensure this information is provided at the beginning of your session.
7.2 Based on the assessment of your medical conditions, we reserve the right to deny treatment if it is deemed unsuitable for your current medical status.
8) Post Massage Treatment Discomfort
8.1 You understand that minor bruising or swelling may occur after a massage, potentially lasting for up to three days. If you experience further discomfort, seek immediate professional medical advice.
9) Pregnancy and Massage Treatments
9.1 We offer pregnancy massage treatments specifically designed for the well-being of expectant mothers. These treatments are available to prenatal women in their 2nd trimester (12 weeks onward), breastfeeding mothers in the postpartum period, and those 6 months post-C-section.
9.2 Before scheduling an appointment with us for a pregnancy massage, it is essential to consult and obtain consent from your midwife or healthcare assistant. Your safety and comfort during the treatment are of utmost importance to us, and this consultation helps ensure that the massage is appropriate and beneficial for your unique circumstances. You can learn more about our pregnancy massage treatments on our website.
9.3 None of our Facial Massage treatments, including our combined Facial and Body massage treatments, are suitable for pregnant mothers.
10) Liability
10.1 We are not liable for any adverse or ineffective treatment results, advice or recommended products.
10.2 You hereby release Seoul Thai Therapy Ltd. from any liability related to injury and rehabilitation arising from your treatment.
10.3 Seoul Thai Therapy Ltd will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.
10.4 Our services are not intended to replace professional medical advice or care. If you have medical concerns, please consult a licensed GP, dermatologist or relevant healthcare professional.